RCI Financial Services Korea has launched in November 2019 a mobile application called E-Sign at the end of 2019. As the electronic platform replaced paper contracts, loan origination process became much quicker, simpler and more accurate. Also, it is more reliable for Renault Samsung Motors customers since it ensures all signatures are collected in the right way. This is the first paperless action of RCI Financial Services Korea and feedbacks from the distribution network were positive. In the first month, almost 20% of contracts were completed by E-sign and its rate increased to more than 30% in December 2019.